Welcome to RCR Groups (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, https://rcrgroups.in/ (“Website”), including all purchases of products, services, features, content, and related offerings made available through the Website.

By accessing, browsing, registering an account, or placing an order on our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies published on the Website.

If you do not agree with these Terms, you must discontinue using the Website immediately.

1. Business Information

The Website is owned and operated by RCR Groups, a Sole Proprietorship engaged in the sale of clothing and fashion accessories throughout India.

Business Details

Business Name: RCR Groups
Business Type: Sole Proprietorship
Website: https://rcrgroups.in/
Registered Office: Whitefield, Bengaluru, Karnataka, India
Customer Support Email: rcrdigitalhub@gmail.com
Customer Support Number: +91 81234 23006

2. Definitions

For the purpose of these Terms:

Website means https://rcrgroups.in/ including all associated web pages.
Company, We, Us, or Our means RCR Groups.
Customer, User, Buyer, or You refers to any person accessing or using the Website.
Products refer to clothing, apparel, fashion accessories, and any other merchandise offered through the Website.
Order means any purchase request placed by a customer through the Website.
Account means the registered user profile created on the Website.

3. Eligibility to Use the Website

By using this Website, you represent and warrant that:

You are at least 18 years of age.
You are legally competent to enter into binding contracts under applicable Indian laws.
All information provided during registration or checkout is accurate, complete, and up to date.
You will use the Website only for lawful purposes.

If you are using this Website on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service, suspend accounts, or cancel orders if we reasonably believe these eligibility requirements are not met.

4. User Accounts

To purchase products from our Website, customers are required to create a registered account.

You agree to:

Provide true and accurate registration information.
Keep your login credentials confidential.
Be responsible for all activities carried out through your account.
Notify us immediately if you suspect unauthorized access to your account.

You must not:

Create accounts using false identities.
Share your login credentials with others.
Attempt to access another customer’s account.
Use automated software or bots to create accounts.

We reserve the right to suspend or permanently terminate accounts that violate these Terms.

5. Product Information

We strive to ensure that all product descriptions, specifications, images, pricing, and availability displayed on our Website are accurate.

However:

Product colours may vary slightly depending on your device screen settings.
Measurements and dimensions are approximate unless otherwise specified.
Product packaging may vary from the images displayed.
Minor variations in colour, texture, or finish may occur due to manufacturing processes.

The availability of products displayed on the Website does not guarantee that they are in stock at all times.

We reserve the right to discontinue products without prior notice.

6. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after your order has been placed:

We may cancel the order.
You will be informed via email or phone.
Any prepaid amount received for the unavailable product will be refunded to your original payment method.

We reserve the right to limit the quantity of products sold to any customer.

7. Pricing

All product prices displayed on the Website are in Indian Rupees (INR).

Unless otherwise stated:

Prices are subject to change without prior notice.
GST and other applicable taxes are charged separately.
Shipping charges are calculated during checkout.
Promotional pricing is valid only during the specified promotional period.

We make every effort to ensure pricing accuracy.

If a pricing error occurs due to technical or human error, we reserve the right to cancel the order before dispatch and refund any amount already paid.

8. Payment Terms

We currently accept the following payment methods:

UPI
Cash on Delivery (COD)

Payment security is handled through secure payment gateways and industry-standard encryption methods where applicable.

For Cash on Delivery orders:

COD availability may depend on serviceable PIN codes and operational feasibility.
We reserve the right to decline COD for certain locations, products, or orders if necessary.

We reserve the right to refuse or cancel any order if payment verification cannot be completed or if fraudulent activity is suspected.

9. Order Confirmation

After placing an order:

You will receive an order confirmation by email, SMS, or other available communication channels.
The confirmation acknowledges receipt of your order but does not constitute acceptance.
Your order is considered accepted only after it has been processed and dispatched.

We reserve the right to verify customer information before accepting any order.

10. Order Cancellation

Customer Cancellation

Customers may cancel an order before it has been dispatched.

Once the product has been shipped, cancellation requests may not be accepted and will instead be governed by our Refund & Return Policy.

Company Cancellation

We reserve the right to cancel any order due to:

Product being out of stock.
Technical pricing errors.
Fraudulent or suspicious activity.
Incorrect customer information.
Situations beyond our reasonable control.

Where applicable, eligible refunds will be processed to the original payment method.

11. Shipping & Delivery

We currently deliver products across India.

Processing & Delivery

Orders are generally delivered within 3–5 business days, depending on the delivery location.
Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, natural disasters, strikes, or other unforeseen circumstances.

We are not liable for delays caused by third-party logistics providers or events beyond our reasonable control.

Shipping Charges

Shipping charges are calculated during checkout based on the order and delivery location.

12. Courier Partners

Orders may be shipped through trusted logistics partners, including:

Blue Dart
DTDC
Other authorized courier partners as determined by us.

Courier selection may vary based on service availability.

13. Order Tracking

Once your order has been dispatched, a shipment tracking number will be shared through email, SMS, or other available communication channels.

Tracking information is subject to updates provided by the courier partner.

14. Delivery Attempts

Courier partners generally make up to two (2) delivery attempts.

If delivery cannot be completed after these attempts due to customer unavailability or other customer-related reasons, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching the order.

15. Incorrect Shipping Address

Customers are solely responsible for providing complete and accurate delivery information.

If an incorrect or incomplete address results in failed delivery:

The shipment may be returned to our warehouse.
Re-shipping charges, if applicable, shall be borne by the customer.
We shall not be responsible for delays resulting from inaccurate delivery information.

16. Open Box Delivery

Where supported by the courier partner, customers are encouraged to opt for Open Box Delivery to verify the product at the time of delivery.

Any visible transit damage should be immediately reported to the delivery personnel and our customer support team.

Failure to report obvious transit damage at the time of delivery may affect subsequent claims.

17. Customer Responsibilities

While using our Website, you agree to:

Provide accurate information.
Maintain the confidentiality of your account credentials.
Use the Website lawfully.
Not interfere with the security or functionality of the Website.
Not misuse discounts, promotional offers, or payment methods.
Comply with all applicable laws while purchasing or using our products.

Violation of these responsibilities may result in suspension or permanent termination of your account.

18. Return, Refund & Replacement Policy

Your purchases from RCR Groups are also governed by our separate Refund & Return Policy available on the Website.

Return Eligibility

Customers may request a return within 7 days from the date of delivery, subject to the conditions outlined in our Refund & Return Policy.

To be eligible for a return:

The product must be unused, unwashed, and in its original condition.
All original tags, labels, packaging, accessories, invoices, and complimentary items must be returned.
The product must not show signs of use, damage, or alteration caused after delivery.

RCR Groups reserves the right to inspect returned products before approving any return request.

19. Refund Policy

Refunds are issued only in accordance with our Refund & Return Policy.

Approved refunds shall:

Be processed only after verification and approval.
Be credited to the original payment method used during purchase.
Exclude any charges that are specifically stated as non-refundable under applicable policies.

Processing time may vary depending on the payment service provider or banking institution.

20. Replacement Policy

Where eligible, defective or damaged products may be replaced rather than refunded.

Replacement requests may require:

Order number
Photographs or videos of the product
Images of the packaging
Additional information requested by our customer support team

Replacement approval remains subject to inspection.

21. Manufacturer Warranty

Certain products sold on our Website are covered by a 1-Year Manufacturer Warranty, wherever applicable.

The manufacturer warranty:

Covers only manufacturing defects.
Does not cover accidental damage, misuse, improper handling, unauthorized repairs, normal wear and tear, or cosmetic damage.
Is governed by the warranty terms of the respective manufacturer.

Warranty claims may require customers to contact the manufacturer directly where applicable.

RCR Groups acts only as the seller and shall not be responsible for obligations that rest solely with the manufacturer.

22. Product Quality Disclaimer

We strive to ensure every product meets high quality standards.

However, customers acknowledge that:

Minor variations in colour, stitching, texture, finishing, or packaging may occur.
Product images are for illustration purposes only.
Display colours may differ depending on device settings.

Such minor differences shall not be considered manufacturing defects.

23. Customer Reviews & Ratings

Customers may submit reviews and ratings regarding products purchased from our Website.

By submitting any review, you agree that:

Your review is truthful and based on genuine experience.
The content does not violate any law.
The content is not defamatory, abusive, threatening, obscene, discriminatory, misleading, or fraudulent.
The review does not infringe any third-party rights.

24. Review Moderation

RCR Groups reserves the absolute right to:

Approve, reject, edit, or remove reviews.
Remove spam, fake, misleading, abusive, offensive, promotional, or irrelevant content.
Remove reviews that violate these Terms.

Removal of a review does not affect any legal rights of the customer.

25. Intellectual Property Rights

All intellectual property appearing on the Website is owned by or licensed to RCR Groups.

This includes, but is not limited to:

Logos
Brand names
Product descriptions
Product photographs
Website design
Graphics
Videos
Icons
Text
Source code
Layouts
Databases

These materials are protected under applicable copyright, trademark, and intellectual property laws.

No part of the Website may be copied, reproduced, distributed, modified, republished, uploaded, transmitted, or commercially exploited without prior written permission from RCR Groups.

26. Limited License

We grant customers a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for personal, non-commercial shopping purposes.

This license does not permit users to:

Copy Website content.
Resell Website content.
Download product databases.
Use data scraping tools.
Reverse engineer Website functionality.
Create derivative works.

Violation of this license automatically terminates your permission to use the Website.

27. Acceptable Use

While using our Website, you agree that you will not:

Violate any applicable law.
Upload malicious software.
Attempt unauthorized access to our systems.
Interfere with Website operations.
Collect personal information of other users.
Impersonate another person.
Conduct fraudulent transactions.
Abuse customer support services.
Misuse promotional offers.

28. Prohibited Activities

The following activities are strictly prohibited:

Identity theft
Credit card fraud
Payment fraud
Fake orders
Automated purchasing using bots
Website hacking
Distribution of malware
Attempting to bypass Website security
Creating multiple accounts for promotional abuse
Posting false or misleading information
Infringing intellectual property rights

Violation of these provisions may result in suspension or permanent termination of your account and may lead to legal action.

29. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using our Website, you consent to the collection, processing, storage, and use of your personal information as described in the Privacy Policy.

30. Cookies

Our Website may use cookies and similar technologies to:

Improve user experience
Remember preferences
Maintain login sessions
Measure Website performance
Analyse visitor behaviour
Enhance Website security

Users may disable cookies through browser settings; however, certain Website features may not function properly.

31. Third-Party Services

Our Website may integrate with or link to third-party services, including:

Payment gateways
Courier partners
Analytics providers
Social media platforms

These third-party services operate under their own terms and privacy policies.

RCR Groups is not responsible for the content, policies, or practices of third-party websites or services.

32. Promotional Communications

By creating an account or placing an order, you consent to receive transactional communications related to your orders.

Where permitted by applicable law and subject to your preferences, we may also send promotional messages about new products, offers, or updates. You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting customer support.

33. Disclaimer of Warranties

The Website, its content, products, services, and all related information are provided on an “as is” and “as available” basis, except where warranties are expressly stated.

While RCR Groups strives to ensure the accuracy and availability of the Website, we do not warrant that:

The Website will operate uninterrupted or error-free.
The Website will always be secure or free from viruses, malware, or harmful components.
Product descriptions, pricing, availability, or other content will always be completely accurate or current.
The Website will meet every user’s expectations or requirements.

Customers are responsible for using the Website at their own discretion and risk.

34. Limitation of Liability

To the maximum extent permitted under applicable law, RCR Groups, its proprietors, employees, representatives, affiliates, suppliers, logistics partners, and service providers shall not be liable for any:

Indirect losses
Consequential damages
Special damages
Incidental damages
Loss of profits
Loss of business opportunities
Loss of goodwill
Loss of data
Business interruption
Delay in delivery caused by third-party logistics providers
Events beyond our reasonable control

Our maximum liability for any claim arising from an order shall not exceed the amount actually paid by the customer for the affected product, except where otherwise required by applicable law.

Nothing in these Terms limits any statutory rights available to consumers under applicable Indian law.

35. Indemnification

You agree to indemnify, defend, and hold harmless RCR Groups, its proprietor, employees, affiliates, officers, representatives, and service providers from and against any claims, losses, damages, liabilities, penalties, expenses, or legal costs arising out of:

Your breach of these Terms.
Misuse of the Website.
Fraudulent activity.
Violation of applicable laws.
Infringement of third-party intellectual property or other legal rights.

36. Suspension or Termination

We reserve the right to suspend, restrict, or permanently terminate access to the Website without prior notice if we believe that a user has:

Violated these Terms.
Engaged in fraudulent or illegal activities.
Attempted unauthorized access to our systems.
Abused promotional offers.
Submitted false information.
Misused customer support services.
Interfered with the normal operation of the Website.

Termination does not affect any rights or obligations accrued prior to termination.

37. Force Majeure

RCR Groups shall not be held responsible for any delay or failure in performing its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fire
Pandemic or epidemic
Government restrictions
War
Terrorism
Civil unrest
Labour strikes
Power outages
Internet failures
Transportation disruptions
Courier delays
Acts of God

During such events, our obligations shall be suspended for the duration of the event.

38. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

All transactions conducted through the Website shall be subject to applicable Indian laws, including but not limited to:

The Consumer Protection Act, 2019
The Consumer Protection (E-Commerce) Rules, 2020
The Information Technology Act, 2000
Other applicable laws and regulations, as amended from time to time

39. Jurisdiction

Any dispute arising out of or relating to these Terms, your use of the Website, or any purchase made through the Website shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka.

40. Dispute Resolution

In the event of any dispute, customers are encouraged to first contact our customer support team to seek an amicable resolution.

If a dispute cannot be resolved through mutual discussions, it shall be resolved in accordance with applicable Indian laws and the courts having jurisdiction in Bengaluru, Karnataka.

41. Grievance Redressal

In accordance with applicable Indian e-commerce regulations, customers may contact our Grievance Officer regarding complaints, concerns, or grievances relating to products, services, transactions, or the Website.

Grievance Officer

Name: Siri
Designation: Customer Support Manager
Email: rcrdigitalhub@gmail.com
Phone: +91 81234 23006
Address: Whitefield, Bengaluru, Karnataka, India

We aim to acknowledge and address customer grievances within a reasonable period, subject to the nature and complexity of the issue.

42. Amendments to the Terms

RCR Groups reserves the right to modify, update, replace, or revise these Terms & Conditions at any time without prior notice.

Updated Terms will become effective immediately upon publication on the Website unless otherwise specified.

Customers are encouraged to review these Terms periodically. Continued use of the Website after any updates constitutes acceptance of the revised Terms.

43. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

44. Waiver

Failure by RCR Groups to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available under these Terms or applicable law.

45. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies published on the Website, constitute the entire agreement between you and RCR Groups concerning your use of the Website and supersede all prior communications or understandings relating to the same subject matter.

46. Contact Information

For any questions, support requests, or concerns regarding these Terms & Conditions, please contact us:

RCR Groups
Website: https://rcrgroups.in/
Email: rcrdigitalhub@gmail.com
Phone: +91 81234 23006
Registered Address: Whitefield, Bengaluru, Karnataka, India

Our customer support team will make reasonable efforts to respond to your queries promptly during business hours.

47. Acceptance of Terms

By accessing, browsing, registering an account, placing an order, or otherwise using this Website, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and all other policies published on the Website.

If you do not agree with any part of these Terms, you should discontinue using the Website immediately.

These Terms & Conditions are intended to provide a transparent framework governing your use of the Website while preserving your rights under applicable Indian law.