Thank you for shopping with us. We are committed to providing high-quality products and ensuring a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
We accept returns only for products that are received with manufacturing defects or quality issues.
To be eligible for a return:
- The return request must be raised within 7 days from the date of delivery.
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, tags, accessories, invoices, and any complimentary items received with the order.
Returns that do not meet these conditions may be rejected.
2. Refund Policy
Refunds are provided only for products with verified manufacturing defects, subject to inspection and approval.
Approved refunds will be processed to the original payment method used during the purchase.
Please note that processing time may vary depending on your bank or payment service provider after the refund has been initiated.
3. Replacement for Defective Products
If your trolley bag arrives damaged due to a manufacturing defect or has a genuine product defect, we will provide a replacement after verifying the issue.
To initiate a replacement request, customers may be asked to provide:
- Order number
- Photos or videos clearly showing the defect
- Images of the product packaging (if applicable)
Our team will review the request and provide further instructions.
4. Cancellation Policy
Orders may be cancelled any time before delivery.
If the order has already been delivered, the cancellation request will not be accepted and the order will instead be governed by this Refund & Return Policy.
Refunds for eligible cancelled orders will be processed to the original payment method.
5. Return Shipping
Return shipping charges are handled based on the reason for the return.
- If the return is due to a verified manufacturing defect or an error on our part, return shipping instructions will be provided after review.
- If the return is requested for any other eligible reason, the customer will be responsible for the return shipping charges.
Customers should securely pack the product to avoid damage during transit.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Used products
- Products damaged due to misuse, negligence, accidents, or improper handling by the customer
- Sale, clearance, or promotional items
- Products returned without original packaging, tags, or accessories
- Returns requested after the 7-day return period
7. Inspection & Approval
All returned products are inspected upon receipt.
If the returned product does not satisfy the eligibility requirements mentioned in this policy, the return, refund, or replacement request may be declined.
8. Fraud Prevention
To protect both customers and our business, we reserve the right to reject refund, return, or replacement requests that appear to be fraudulent, abusive, or inconsistent with this policy.
We may request additional information or supporting photographs before approving any claim.
9. Consumer Rights
Nothing in this Refund & Return Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable laws in India.
10. Contact Us
If you have any questions regarding returns, refunds, cancellations, or replacements, please contact our customer support with your order details.
Email: rcrdigitalhub@gmail.com
Phone: 81234 23006
Business Hours: 8 AM to 9 PM
