Effective Date: May 20, 2026
RCR Groups (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your information when you visit or use our website and related services.
This Privacy Policy applies to all services operated under RCR Groups, including but not limited to:
- Travel services and bookings
- Cafe and hospitality services
- Digital marketing services
- Blogs and informational content
- Advertising and promotional campaigns
- Online inquiries and customer support
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Business Information
Business Name: RCR Groups
Business Structure: Sole Proprietorship
Website: RCR Groups Official Website
Location: Whitefield, Bengaluru, Karnataka, India
Landmark: Near Vishnu Gas Agency, Whitefield, Bangalore
Email: rcrdigitalhub@gmail.com
2. Information We Collect
We may collect personal and non-personal information from users in various ways, including when users visit the website, submit forms, make inquiries, subscribe to newsletters, request bookings, or interact with our services.
A. Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Residential/business address
- Business information
- Travel preferences
- Passport details
- Visa information
- Government-issued identification documents
- Emergency contact details
- Booking and inquiry details
- Communication history
B. Technical & Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral sources
- Geographic location
- Website interaction behavior
3. How We Use Your Information
We use collected information for purposes including:
- Providing travel, cafe, and marketing services
- Processing bookings and inquiries
- Customer support and communication
- Account administration
- Marketing and promotional campaigns
- Email newsletters and updates
- WhatsApp, SMS, and promotional communications
- Website analytics and performance improvements
- Fraud prevention and security monitoring
- Compliance with legal obligations
- Internal business operations
4. Travel-Related Sensitive Information
As part of travel-related services, we may collect sensitive travel-related information including:
- Passport information
- Visa details
- Emergency contacts
- Identification documents
- Travel preferences and itineraries
Such information is collected solely for operational, booking, compliance, and travel management purposes and may be shared with authorized travel vendors and service providers as necessary.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and analyze website performance.
Cookies may include:
- Essential website cookies
- Analytics cookies
- Advertising cookies
- Retargeting cookies
- User behavior tracking technologies
- Session and preference cookies
We currently use tracking and analytics technologies including:
- Google Analytics
- Google Search Console
- Meta Pixel
- Microsoft Clarity
- Hotjar
We may implement cookie consent banners and preference management tools in the future to enhance compliance with global privacy regulations.
6. Advertising & Marketing
We may use your information for:
- Promotional emails
- WhatsApp marketing
- SMS marketing
- Retargeting advertisements
- Social media advertising
- Personalized promotions
Marketing platforms and tools used may include:
- Mailchimp
- HubSpot
- Meta Ads
- Google Ads
- WhatsApp Business tools
Users may unsubscribe from promotional communications at any time using the unsubscribe option provided in communications or by contacting us directly.
7. Third-Party Services & Integrations
Our website may integrate with or use third-party services including:
- Social media embeds
- YouTube videos
- Google Maps
- Chat widgets
- Booking systems
- AI/chatbot tools
- Analytics services
- Security tools
- CAPTCHA and spam protection systems
We use Google reCAPTCHA to protect forms and prevent spam or automated abuse.
Third-party providers may independently collect, process, and store data according to their own privacy policies.
8. Sharing of Information
We do not sell user personal information to third parties.
However, we may share information with:
- Hotels
- Airlines
- Travel operators
- Vendors and partners
- Payment processing providers
- Marketing platforms
- Legal authorities when required by law
- Technical service providers and hosting infrastructure partners
Information is shared only as necessary for operational, contractual, legal, or service-related purposes.
9. International Data Transfers
As we provide international travel-related services and use global third-party platforms, your information may be processed or transferred outside India.
By using our services, you consent to such international data transfers where necessary for business operations, bookings, marketing, or service fulfillment.
10. Data Retention
We retain personal information for as long as necessary for:
- Business operations
- Legal compliance
- Accounting purposes
- Customer relationship management
- Operational and security purposes
Retention periods may vary depending on the nature of the information and applicable legal obligations.
11. User Rights
Depending on applicable laws, users may have the right to:
- Request access to personal data
- Request correction of inaccurate data
- Request deletion of personal information
- Withdraw consent where applicable
- Opt out of marketing communications
Privacy-related requests may be submitted to:
rcrdigitalhub@gmail.com
12. Data Security
We implement commercially reasonable technical and organizational security measures including:
- SSL/HTTPS encryption
- Secure website infrastructure
- Administrative access controls
- Security monitoring
- Spam and abuse protection mechanisms
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
13. User Accounts
Certain website sections may allow authorized users or team members to access accounts or dashboards.
Users are responsible for maintaining the confidentiality of their credentials and activities associated with their accounts.
14. Refunds & Cancellations
Refunds and cancellations may be permitted subject to applicable terms and conditions.
Cancellation requests must generally be made within 24 hours of payment unless otherwise specified under separate service agreements or booking terms.
Separate Refund & Cancellation Policies may apply to specific services.
15. Children’s Privacy
Our website and services are not specifically directed toward children under the age of 13.
Parents or guardians are encouraged to supervise internet usage by minors. If we become aware that information from children has been collected unlawfully, we may take appropriate steps to remove such data.
16. Embedded Content & External Links
Our website may contain:
- Embedded videos
- Third-party articles
- Social media content
- External website links
Third-party websites operate independently and are governed by their own privacy policies. We are not responsible for their content or privacy practices.
17. Blog Comments & User Interaction
Users may have the ability to comment on blog posts or interact with website content.
Any information voluntarily submitted in public areas may become publicly visible.
We reserve the right to moderate or remove inappropriate content.
18. Compliance with Laws
This Privacy Policy is designed considering:
- India Digital Personal Data Protection Act (DPDP)
- General international privacy principles
- GDPR-inspired transparency standards
- Industry-standard website privacy practices
Users accessing the website from outside India acknowledge that their data may be processed in India or other jurisdictions.
19. Automated Technologies & AI Tools
We may use automated systems, AI-powered tools, analytics platforms, and chatbot technologies to:
- Improve customer experience
- Automate communication
- Analyze website behavior
- Optimize marketing campaigns
- Improve operational efficiency
Such tools may process limited user interaction data.
20. Changes to This Privacy Policy
We reserve the right to update, modify, or revise this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
Users are encouraged to review this Privacy Policy periodically.
21. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your personal information, contact:
RCR Groups
Whitefield, Bengaluru, Karnataka, India
Near Vishnu Gas Agency, Whitefield, Bangalore
Email: rcrdigitalhub@gmail.com
Website: RCR Groups Official Website